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About Ticketmaster
Ticketmaster is the largest ticket sales agent in the United States. Sell tickets to the hottest shows as a service. Broadway shows, concerts, sporting events and conventions use Ticketmaster as their point of sale.
It used to be that you had to spend the night outside the local box office to get the best concert tickets. Today, you can sit in front of your computer or your favorite device, in your pajamas, and wait in a virtual queue.
Use the venue map to buy the perfect seat on Ticketmaster, and sometimes even select a specific seat. Looking for tickets to a sold out show? Those with extra seats are sold directly through Ticketmaster. This is a safe way to buy second-party tickets.
Here are some additional money-saving tips and FAQs to help you make your buying decision.
Tips for Saving Ticketmaster
Buying tickets at the Box Office avoids additional Ticketmaster processing fees.
Check out Groupon before shopping on Ticketmaster. If the event doesn’t sell well, you can usually find discounted tickets.
Create a free Ticketmaster account and subscribe to Ticketmaster emails. Around your birthday and at the end of the year, Ticketmaster will send coupons for your next purchase. Coupons usually expire at the end of the following year.
Check your email for Ticketmaster vouchers. Ticketmaster may from time to time issue vouchers to past customers who have been overcharged. One can be used per order.
If you or your friends are unable to attend the event, please sell any tickets you purchased through Ticketmaster. It is easy to transfer tickets electronically to the person who bought them.
Does Ticketmaster offer sales or price reductions on its products?
Ticketmaster offers special offers on certain events. This might include family packs or cheap tickets for events that don’t sell out anytime soon. Shop for special packages or discounted tickets here.
Does Ticketmaster offer free shipping?
Print your Ticketmaster purchases for free at home or use the Ticketmaster app at the event gate. You can get free shipping via USPS if the event takes place for at least the next month. There is a fee for the expedited option.
What is Ticketmaster’s return/exchange policy?
Not all purchases on Ticketmaster are eligible for a refund. If your ticket is refundable, a link will appear in your account asking you to request a refund within 72 hours of purchase. Tickets can be exchanged for better seats a week before the event. If the event is cancelled, Ticketmaster will send an email with refund details.
How do I contact Ticketmaster?
Call Ticketmaster Customer Service at 800-653-8000. Live chat is available through your Ticketmaster account. Log in and look for the “Live Chat” button. You can also email Ticketmaster with any questions or concerns.
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