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About Alex and Alexa

Named after its married founders, Alex and Alexa was founded in 2007. The company’s vision is to become a global fashion destination for parents to buy clothes for their children. The company has a variety of styles and designs to suit any need or occasion. The company has won numerous industry awards over the years, such as Best Online Fashion Retailer, Children’s Website of the Year, and other design and customer service accolades. The company is committed to creating immersive online shopping experiences that meet customer needs.

Tips and tricks for saving with Alex and Alexa

Hover over the orange OUTLET tab in the toolbar in the upper right corner of the homepage to see a drop-down menu of departments on the site offering up to 70% off the regular price.

Scroll down to the home page of the website. You’ll often see promotional codes somewhere on banners with product offers throughout the site. New promotions are starting all the time, so check back often.

Buy now and pay later with Klarna payment options. Qualified buyers can break their purchases into smaller, more manageable chunks. Just select the Klarna option at checkout to get started.
Return unwanted merchandise within 30 days of delivery in new condition with original tags attached for a refund.

The company typically sells “last chance” products that are expected to be out of stock soon. Products here are always changing and can be marked down to 70% off regular prices. Check this offer as often as possible to avoid missing out on any deals.

Sign up for the Alex and Alexa email newsletter at the bottom of the site and stay informed about exclusive offers available only to subscribers.

What is Alex and Alexa’s shipping policy?
Alex and Alexa ships within the UK and internationally, with free standard delivery options to a range of destinations. Simply click on the shipping method you want during checkout and the price will be added to your total. Orders with a total value over $99 include standard US shipping.

What is the return policy for Alex and Alexa?
You have 30 days from the date of delivery to return the item, as long as it is brand new and the tags and packaging are still present. Certain items, such as lingerie and care products, are not eligible for returns. Items purchased during the sale will be refunded at the item’s sale price, not the regular price.

How do I redeem an Alex and Alexa promotional code?
If you have a valid promotional code, you can redeem it after selecting a product during checkout and clicking on the shopping bag in the upper right corner of the screen. This will take you to the checkout, where you’ll see a box with a percent sign labeled “Use Promo Code.” Enter your code here and click “Accept” and the discount will be applied immediately to the final price.

Contact Alex and Alexa Customer Service
If you have any questions or concerns about your order, please call Alex and Alexa customer service at 646-810-8646, 7 days a week. You can also go to the customer service page and fill out the email contact form to get a response within 24 hours.